When property managers hire security officer companies there is a picture in mind of the things their contract security force will look like, but too often what they get is not the things they pictured. What we should have found is the fact most security guard companies are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing quality control procedures.
Security officer companies are unlike any vendor that a property manager usually hires. If you hire a painter, you will notice whether or not they are going to do their jobs by looking at the walls. However when you work with a security guard company, how frequently could you decide if the guard company is doing their job which include running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In most instances they probably are, but it is important to implement a system of verification and quality control to make sure that problems associated with the absence of performing these jobs do not begin to occur.
In the following paragraphs we will discuss five (5) simple steps to boosting your security guard service and achieving what you picture as your ideal security officer force.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they could begin being employed as guards. If your state is just one of these states, ensure that your security officer company is compliant.
If you are in a state and then there are no state requirements for guard certification, then investigate the kind of training that is being offered by your security company and get yourself will it seem adequate.
Additionally, is your security officer company performing background and drug screenings on all of your guards BEFORE they send those to your property? When they are, they must be providing you with verifications. Or even, why?
Another excellent method to screen whether or not the guard is a great fit for the property is always to conduct a brief “interview” to get a feel for the guard as well as explain your expectations. This initial conversation can let you know a whole lot about what you should expect from that guard and it gives you a chance to request an alternative guard if you find that it really is necessary.
Assess Guard Training
Although Security Guard Tacoma Wa have got a thorough orientation that introduces each guard towards the company itself, in many cases the guard’s orientation to his assigned property is not as complete. We call the orientation for the assigned property “Site Specific Training”. Discover what your website specific training looks like:
• Can it occur in your property?
• That does the courses?
• How much time is each new officer trained?
• How long does the safety company double bank? (Double banking is the process of obtaining a veteran guard working at the same time because the new guard.)
• How thoroughly will be the post orders explained?
Determine the reply to each one of these questions and make sure that they fit with everything you feel is adequate. You need to even consider relaxing in on your own security guard company’s orientation along with your site specific training to get an awareness of what goes into preparing a guard to function at the property.
Take A Look At Guard’s Supervision
Guard supervision is probably the more important factors of great security guard service. When security companies provide poor supervision, there is insufficient emphasis put on preventing mistakes, problems, and complaints. Insufficient supervision also removes the chance for the guard to find out and better understand their duties. In the event the guards are not being supervised, they start to feel that their work is not important and they start to see themselves as a smaller amount of an element of the security team. When guards tend not to feel like a part of your team it typically leads to unacceptable practices including unprofessional behavior, tardiness, as well as theft.
Depending on the structure of the contract, on-site supervisors might not be included. If your contract does not require on-site supervision, how exactly does your security guard company remotely supervise its guards? Away from the normal security company field supervisor spot checks, both ways of remote supervision that prove most successful are:
1.Officer Tour Tracking Systems
In case your guards must make rounds of your property, then the system for tracking them during duty is essential. Officer Tour Tracking Systems give a remote means of monitoring the guards whilst they have your property. These tracking systems permit the security guard company to keep track of enough time and log the activity in the guards whilst they are making rounds to numerous areas on your own property. Most Officer Tour Tracking Systems can generate reports which allow the security guard company to quickly have an comprehension of whether or not the guard is making rounds. The house manager ought to be provided with an abridged version of these reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc.
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to examine in regularly using the security officer company offers a method of making sure that each guard remains safe and secure and alert. With guards check-in regularly using the security guard company, at the very least every half an hour, guards feel that their safety factors important and this being awake and alert is an essential part of the job.
Inspect Your Guards
After hours inspections of the guards are usually great ways of finding out precisely what is happening along with your security while you are not there. Through these inspections, make sure to ask your guards questions about their duties and responsibilities to ensure that they understand their jobs. In reality, we recommend having your guards aptmxc regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service targeted at doing just that. Remember, when selecting a security alarm consultant be sure that the consultant is not actually a security guard company. In that case, your audit is sure to turn up problems with your present security guard company.
Meet with your Security Guard Company Regularly
The fifth and easiest step would be to regularly meet up with your security company. Without providing regular feedback for your security officer company, property managers are losing out on chances to achieve incremental increases in efficiency. Topics such as tenant feedback, guard attrition, feedback from your remote supervisory systems, and then any security audits needs to be discussed during these meetings.
For property managers, having the security they want is oftentimes just a matter of putting the best processes set up to make sure that all parties know very well what is predicted. The five easy steps that people outline read about a few that you should consider. For more ideas or suggestions, please you can contact us by email or contact a licensed security consultant in your area.