Why do property managers have issues with their security officers? Well the reply to that question could be either complicated or simple. There are numerous factors that will play a role in the difficulties that a property manager may have with his guards including whom the security guard company is, laws and regulations regarding guards, budgetary constraints, the protection requirements at the property in question, the property manager’s clients, and the processes and procedures for security guard vendors to name just a few. As a property manager you can control some of these factors, while the others you can only accept. Of these factors, the easiest to control would be the processes and procedures you establish for your security guard company. These processes and procedures can alleviate 80 to 90% of the challenges that you simply encounter.
Many property managers believe that it is the responsibility in the seacurity guard company in seattle to make sure that the level of service they provide remains with a higher level. In reality, most of the problems with security guards start out with this erroneous belief. Although no one would dispute the truth that a vendor should supply the best service that they are competent at providing, you have to understand that security guard companies are an especially unique kind of vendor. Most vendors supply you with a service that is certainly usually pretty simple to verify if the job will be well done. As an example, in the event you hire a landscaper and you also notice that the grass is unevenly cut, then your landscaper will not be performing well. However with most guard companies, the level of service they provide is frequently not easily discernible. Will they be hiring qualified employees? Do they really train their guards adequately? What type of supervision do they really provide? Fortunately, most security officer companies do a good job at providing adequate service to almost all of their customers. In fact, with a lot of security officer contracts, the degree of service initially meets and sometimes exceeds the home manager’s expectations. Unfortunately, in many of these cases a gradual decline in the standard of services seems to occur over time. Some property managers feel that this decline in quality will be anticipated with all of guard companies, when the reality is that it really should not be expected.
The best to correct from the four (4) is the feedback which is presented to the security guard company. Irregular feedback for your guard company often means missed opportunities for incremental increases in efficiency. In case you are a property manager who may be on-property daily, the depth of feedback that you can provide for your security guard clients are probably fairly substantial when assessing the security guards that you simply see when you are there. You will notice whether or not the guard is at uniform, if the guard knows how to complete the job, and also the guard’s customer support skills. The question then becomes, how are definitely the guards performing after 5pm and on the weekends, through the hours that you are currently not there? Are you still getting the same amount of service? For property managers who definitely are not on property daily, this inquiry is even more significant.
Usually, property managers rely heavily on the input from their clients regarding the performance of security through these off hours. The feedback which is offered by a home manager’s clients is most likely many of the most significant feedback which can be given, at times even more important or revealing compared to the property manager’s. Often times, this feedback is only captured periodically and is usually part of a bigger client survey. But because this feedback is really important, the guard company and also the property manager should begin a formal process to regularly solicit this kind of client feedback.
Like off-site property managers, guard company supervisory personnel usually are not always on-property with all the guard, so seeking regular client feedback should be a continuous portion of the service that any security officer company provides. Typically, with most guard companies there is a field supervisor or some other management level employee that randomly checks on the guards through the guard’s shift. Whilst the field supervisor is on-property they should be talking to your clients to find out if you will find wfexud comments or suggestions for improving the service they are providing. Each guard company must also create a process to obtain comments or suggestions on your part or your clients, when something goes well or, more importantly, when something is going poorly. Additionally, those comments and suggestions as well as any ensuing corrections or changes in service needs to be compiled into a report and tracked. This report should then be provided to the home manager monthly as part of the overall security service.
Based on this report of client feedback, property managers could have an actionable report that they and the security officer company can use to create alterations in personnel or procedures to keep a higher level of service. Property managers must also contemplate providing an abbreviated version of the report to their clients to let them know that their concerns are heard and addressed. If these processes tend not to exist, then this security guard clients are missing opportunities to improve the service that they are providing.
Generally when service quality begins to decline, your clients spot the change and can definitely offer advice about the circumstance. It takes place much too often which a security guard starts to show poor performance traits that in case corrected in a timely manner could eliminate future problems. Your customers can, and should be, your vision and ears when it comes to monitoring your security guard agency, as the more feedback that is certainly given, the more that you will be capable of judge the strengths and weaknesses in the services that you are currently receiving. So engage your clients whilst keeping them involved in defining your degree of security service.